Which information are alarm companies prohibited from sharing en route to an alarm call?

• A. The keyholder's name
• B. The dispatch time
• C. The property address
• D. The type of alarm system

Answer: (A)

The important idea is protecting personal information. The keyholder’s name is sensitive identifying information, and sharing it while en route to a call can expose that person to risk if it falls into the wrong hands. Alarm companies are generally restricted from disclosing who holds the keys during transport to a scene, to safeguard the individual’s safety.

In contrast, the property address is necessary for responders to locate the site, the dispatch time helps coordinate the response timeline, and the type of alarm system can inform responders about potential entry methods or system behavior. These kinds of details are typically shared to ensure a safe and efficient response.