Alarm companies must not ______ when in route to alarm call.

• A. Provide the name of the keyholder
• B. Delay responding to the scene
• C. Not provide the name of the keyholder
• D. Contact the owner of the property

Answer: (C)

In alarm response work, getting quick access to a property hinges on clear coordination with those who hold keys. Alarm companies should share the keyholder’s name and contact information with responding officers so entry can be made without unnecessary delay. Therefore, saying they must not withhold the keyholder’s name is the correct idea—because withholding that information would hinder entry and slow a potentially critical response.

The other options describe actions that are appropriate in different contexts (providing the keyholder’s name, not delaying arrival, or contacting the property owner), so they don’t capture the required prohibition.